how to get a refund from direct ferries. This May, we provide you with 21 fresh Brittany Ferries Discount Code. Please accept our apologies regarding your delayed sailing due to bad weather and we are sorry to hear of your disappointment with our on board services on this occasion. I wrote a review a couple of days ago and received a reply from Brittany Ferries saying that they were 'sorry I was unable to book seats'. What they managed to omit was that there are no seats available on any of their Ports-Le Havre night sailings whether high season or low season. That was an unnecessary deception. Therefore, I'll pass on your valuable feedback to the relevant department. We were in limbo for two days and then had a stressful journey to Dover, with a 4am start, followed by an eight hour drive from Calais to St Nazaire. We hardly used their restaurants any more. Very happy. We hope that we will be able to welcome you on board one of our ferries again soon. I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. Brittany Ferries offers a range of ports and sailings to bring you closer to your destination, reducing driving time and allowing you to enjoy more of your holiday. Watch out when booking make sure it's the cabin you want very confusing. Enter the email address associated with your account, and we will email you a link to reset your password, By clicking "Save and continue" you are confirming that you accept our Just like to update the forum that Brittany ferries have now refunded all monies I paid for our cancelled crossing to Spain. Terrible service. Save money with our valid Brittany Ferries promotion for May 2023.Discover fabulous savings at Brittany Ferries. I'll be sure to pass your thanks on.We're looking forward to welcoming you on-board in future.Kind regards,JamesBrittany Ferries, We have due to the current situation, had to change our ferry several times. Die Stornogebhren sich etwas hoch. Getting out of the port takes for ever, their food (particularly the dreadful cooked breakfast) is dire, on the overnight boat you are lucky to get 4 hours sleep. A link is given via booking reference and surname. This means that it's best to avoid needing to cancel your travel booking as much as possible. The team were very efficient. It may not display this or other websites correctly. WebCustomers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, The majority of our tickets are amenable so you can always choose alternative dates if you prefer.Kind regardsJaneCustomer ServicesBrittany Ferries. Many passengers were travelling without adequate insurance to cover the inconvenience and associated costs of cancellation caused by strike action. Please email pct.enquiries@exelaonline.com quoting Refund Required along with a proof of bank details in order for the refund to be processed. Choice between a refund and credit to be given. My call was not disconnected by my provider. Michael O'Leary (Easyjet) was interviewed on the telly this morning. With its excellent road network connections, you can enjoy a hassle-free journey. According to comparison site, Money Supermarket, if youre booking a cruise and need insurance to cover this type of holiday, conditions will vary according to the insurer. We quickly made alternative arrangements with other ferry operators so that our passengers could use our tickets on the Dover-Calais route, said Christopher. By voluntarily accepting a Refund Credit Note customers will be able to book another package holiday in the future with your travel agent/tour operator and has important protections for the customer. If I could give no stars I would have. I am sorry to hear of your dissatisfaction, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible and we do appreciate your patience and understanding.We hope that despite your disappointment you are looking forward to your crossing. Text messages will also notify customers of alternative travel solutions and the point of contact for any further enquiries.. Here's all you want.Give a glance at this offer - 10% reduction UK Coupon Codes,Let's be more quicky than others to have the huge savings. Join today and get the latest news and deals straight to your inbox. WebDesired outcome: I would like a refund please. I am pleased that you were happy with your booking and that you can now look forward to your sailing. Review tags are currently only available for English language reviews. Itll be interesting to see how much they hike the premium. Suggested companies are based on peoples browsing tendencies. Experience on board was good - adequate if not luxurious, pricey but OK! Sign final reduction the Newsletter for Promotional Discounts and Special Offers. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I have been unable to locate your booking to record this compliment for the crew. This means promopro.co.uk may receive a commission when you purchase a product through our outbound links. We have helped over 300,000 people with their problems. 2023 www.promopro.co.uk Over 250K+ free discount codes and vouchers for 20K+ of stores. This first experience is valuable, which can upper your feelings about our site.Hurry and dont miss out. BUT if people do decide to take a voucher, they can be processed straight away. Brittany Ferries to offer refunds and credit notes. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. We have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible.We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeah Brittany Ferries. JavaScript is disabled. Find new Brittany Ferries discount codes at PromoPro.Receive a free gift from Brittany Ferries. The Government has introduced a short-term, emergency measure called a Refund Credit Note, which can be issued by travel agents and tour operators licensed by the Commission for Aviation Regulation, to their customers where a booking has been cancelled due to Covid-19 travel restrictions. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Brittany Ferries: Refund Refund Refund - See 1,296 traveler reviews, 494 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. I am sorry to read that your sailing was Ich musste die Reise stornieren. We have just had a voucher (valid 2 years) for a cancelled foot passenger crossing but only for the outward journey, not the return 3 days later! Every time I try to access the relevant form an error message appears. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience. I doubt this will go ahead. I could also mention the cancellations of the crossings. Brittany Ferries issued us with credit notes. Last month we caught up with some Brittany Ferries customers. From It goes against our guidelines to offer incentives for reviews. Good afternoon CustomerThank you for your 4 star review.I am sorry to hear that you had to cancel your booking but I am glad that the booking was partially refundable.I hope that we will be able to welcome you on board at a later date.Kind regards, NiamhBrittany Ferries. It pays to shop around for your travel insurance: for example, Columbus Direct and Aviva both offer add-ons to cover airports and ferry ports unexpectedly being closed because of strike action. Its a complaint about their lamentable lack of operators to Revenue impacts the experiences featured on this page, Ferry cancelled without warning : not offering refunds, only travel vouchers. Bookings made under a promotion cannot be amended to dates outside of the applicable promotion period. They will answer your email as soon as possible. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Monitor weather reports before your crossing. Many customers were unsatisfied with vouchers and had requested a refund. The Portsmouth to Le Havre ferry is ideal for those traveling from London and the south, sailing to Le Havre on the alabaster coast of Normandy, closer to Paris and eastern France than any of their other voyages. Dear Mr and Mrs Waistell, Thank you for taking the time to write a review. Successfully filing a chargeback can be tedious and difficult. Please, The subscription details associated with this account need to be updated. Kind regards Leah Brittany Ferries. You never know these travel organisations may even stop ripping people off during school Holidays ! If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. But you might be able to make a claim for a refund under a voluntary scheme called 'chargeback'. Brittany Ferries: Refund Refund Refund - See 1,144 traveller reviews, 439 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. With five scheduled night sailings a week from Sunday to Thursday, you can set sail and wake up in France the next morning. Thank you, Good afternoon,Thank you so much for your review & compliments with regards to my colleague Emma assisting you with your booking. Start by selecting the furthest geographical destination for the cruise and ask the insurer if they cover all the other countries/destinations scheduled for your trip. I was today asked to telephone them by text, when I did I was told the queue was so long I would not be connected !!! Not sure what to think of our situation. Thank you for your constructive feedback about electric cars.Best wishesLucyBrittany Ferries. When I sent communication via their site stating they WILL give me a refund if crossing cancelled I had the predictable response.. a voucher. Did you reply requesting full refund. Find new Brittany Ferries discount codes at PromoPro.Brittany Ferries is here to offering every customer the great savings, Shop now and receive huge promotion on top brands.Grab it now. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. I appreciate COVID-19 has disrupted travel but there was *no restriction* on travel to/from the UK from either the British or French government at the time of my crossing. Hello 'Maps823647'I am sorry to read that your sailing was affected by the suspension of our services due to the COVID-19 pandemic. Special thanks to the entertainment team who left our grandchildren saying they wished the voyage had lasted a week! WebEnter your booking details Use the same email address and lead passenger name that you used on your original booking. VERY POOR/ NON EXISTENT CUSTOMER SERVICEKEPT ON HOLD FOR OVER 45 MINUTES BEFORE GIVING UPEMAILS ARE NOT ANSWEREDIF I COULD GIVE ZERO STARS I WOULDUpdate -You responded very quickly to this review but I have been waiting nearly 4 weeks for an email response. Thehealth and safetyof our passengers and crew remain, as always, our highest priority. I told them this was probably not legal per EU regulation and I would raise to ABTA if they did not provide a refund. Free shipping does not include promo codes items of Brittany Ferries at brittany-ferries.co.uk. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. I understand that I am entitled to at least 50% refund when ferry is delayed 6 hrs or more.My email address is: [protected]@gmail.comAnnie Cook Read full review of Brittany Ferries Helpful? Brittany Ferries sale - extra 25% Service. Save Up to 50% Face Care Items + Extra 10% Off L'Occitane Promo Code. Want a refund? I'm pleased to learn that she was polite, helpful and friendly. - See 3,356 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Get more orders and save more with discount code. In this way, you can claim the. Second is pay 50% and get some other benefits but you only get a voucher refund.The most expensive is the flexi fare 25% deposit and amend up to 4 hours before Ferries leave Britain at around 11 pm and always arrive at 7am ish in France and. Refund Code For Brittany Ferries May 2023, Brittany Ferries Advertisers Discount Code, Brittany Ferries Friends And Family Discount Code, Not only can you have a comfortable and pleasing shopping experience at Brittany Ferries, but also have access to, It's a wonderful thing to refer friends via the referral program to Brittany Ferries. Unfortunately, the level of food waste was unacceptable so we altered it to dinner only in the hope this would improve things; sadly the food waste remained extremely high. Should also say the staff are lovely, really helpful ladies and gents all with excellent English and Spanish including the chefs! Our crossing 970 had been paid in full, however we can not get a refund and are only being offered a travel voucher valid for 2yrs. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . Good afternoon,Thank you so much for your review & compliments concerning my colleague Jessica. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Cancellation: 100% cancellation fee; no refund: Cancellation > 48 hours before travel: Full refund, as travel credit (valid for booking for 12 months from date of cancellation) OR a refund to original payment card less fees. Actually paid 931 for the crossing but they don't want to give me a refund or voucher for the correct amount. Find 50% saving Selected Trips to France with Brittany Ferries.Just take advantage of this offer to save some cash. It goes against our guidelines to offer incentives for reviews. Debit card payments and purchases are not covered by section 75 of the Consumer Credit Act. Customer service and communication is deplorable. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for travel up to 31st December 2022. If only there was competition on the routes out of Portsmouth again. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,366 traveler reviews, 857 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Brittany Ferries: Demand Refund - See 3,404 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Email Contact the company at existing.bookings@brittanyferries.com. Please. 10 days ago I decided to email to E mails to them take up to 14 days to answer, calling them on the phone means you wait an hour or more for a response, and trying to change bookings on line just meets with a message "Oops there is an error., Try again"which I did ten times with no luck (eventually got through on phone and was charged 26 rather than the 20 on their website to effect the change). The cancellation fees are a bit high. 18 of us due to fly out to Barcelona for a Stag Party (all sensible and grown men). I have been pondering what the situation might look like once travel and holiday restrictions for us going to the EU are lifted. P&O Ferries will waive the cost of our amendment fee to all applicable ticket types however customers will need to pay any difference in sailing price. Just in case something goes wrong, have an alternative travel plan in mind. All affected bookings were automatically cancelled and offered a refund credit note.Our contact centre was and is still open, but we've had to close most of our telephone lines & temporarily resort to an email only customer support network due to the demand. If the arrival of the ferry is delayed or the crossing cancelled, compensation of between 25% and 50% of the ticket price will be awarded. Hello Derek, Many thanks for taking the time to leave your review.I am very pleased you had an enjoyable journey and enjoyed the ambience on board. Portsmouth is the most convenient port for those coming from London, less than two hours away. During recent bad weather, we therefore suspended this service and re-routed passengers onto our Portsmouth-Caen service. We have been locked up in Wales for almost 2 Months (Van on sorn) and if its possible and SAFE to go we will..If it looks like its not going to be possible then I will just cancel and lose the Quarter Deposit.. Not Sure about Stena ticket as Its "Supposed" to be Fully flexible and refundable but going on what ive heard None of the previous rules apply any longer. Good afternoon DavidThank you for your 4 star review.I am so pleased to hear that you enjoyed your time on board with us and that the grandkids were well entertained!Hopefully we will be able to welcome you all back on board soon.All the bestNiamhBrittany Ferries. You can find more details about how we use your data in our, Don't miss out, sign up now to make sure you receive our latest offers, At least one special character (with the exception of #, &, + and spaces). Unfortunately, we were unable to operate a passenger ferry service in order to protect both our crew & customers. Took over an hour from docking to get off though and Spanish customs/checks another hour so don't expect a quick getaway ;-), Good afternoon CliveThank you for your 5 star review.I am so pleased that you have had such a positive overall experience with usapart from the wait at customs.We look forward to welcoming you back on board again soon.All the bestNiamhBrittany Ferries. They will also gain adequate assistance for snacks, meals, refreshments and, where necessary, accommodation for up to three nights. standards have drifted downwards over the years. We appreciate your patience during this time. Have become too expensive, when they are open. Before your trip, take out adequate travel insurance that includes cancellation and curtailment cover. We know that the wildcat strikes arent Brittany Ferries fault but we did feel let down.. All Discounts Live And Tested.Get great opportunity to have discount on Brittany Ferries.Buy more and get savings. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Tour operators and travel agents must maintain a register of issued Refund Credit Notes and make such register available to the Commission for Aviation Regulation as instructed by the Commission. This type are not permitted to operate when the wave height exceeds 3.5m. 1 credit balance, customer's overpayment, security deposit, refund, 2 credit memorandum, unpaid wage, unused ticket, mineral proceeds 3 or unidentified remittance; Brittany Ferries provides NHS discounts (Health Service Discounts) for workers in any role within a healthcare organisation. They were then surprised to get an email last month saying that Brittany Ferries was looking forward to welcoming them on board the return trip. But the crossing itself is also more expensive. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Hello Maxine,Thank you for your review - I'm sorry to hear of your disappointment concerning the latter half of your journey.Please do not hesitate to contact us via [emailprotected] should you wish to provide further feedback on this.Kind regards,JamesBrittany Ferries. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. When a cancellation happens in advance, all customers are pre-advised by text messages: this is why mobile phone numbers are always requested at the time of booking. First of all, please accept our apologies for the delay getting through to us. Terms & Conditions: Book with Confidence is valid for bookings across our Dover to Calais, Hull to Rotterdam and Liverpool to Dublin services for travel by 31st December 2022.Valid on bookings made by the 30th December 2022. Now it is a labour to be endured. 3. Registered office: 1 London Bridge Street, SE1 9GF. In the event of cancellations, monitor the ferry operators website and Twitter account.
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