1. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable 2. rev2023.4.21.43403. If you are experiencing problems with Spectrum, please submit a report below. Nonbinary student banned from prom for wearing a suit. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Thanks for escalating my case. In most states you need to call before you dig. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. How to combine several legends in one frame? First, call the service provider's phone number listed on your bill. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. How to combine independent probability distributions? I must say the third young man was very helpful and didn't try to pawn me off on someone else. @Ask_Spectrum why ******** do yall keep raising my bill? How ******** are ppl supposed to work from home if the service dont work!??? Keep your trenches or holes at least 18 inches away from 811 markings. FIX THIS. That said, cable lines tend to be buried fairly shallow. I don't think this is allowed. Try visiting the following official links: We are happy to look into this further. This material may not be published, broadcast, rewritten, or redistributed. If it was gas, electric, or plumbing, I would say not to touch it. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. They no longer care about customer retention. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Very reliable. X | `>`. Thanks for escalating this Rustyben. Frustrations? Spectrum outages have been causing frustration for many of the company's customers. We miss Time Warner. Let us know if you find downed or uncovered wires or cables in your area. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. Type your message in the text area near the bottom of the window. Please send me a private message and include your full name so I can assist you. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? So, what can you do if youre dealing with an unburied cable in your yard? power is back on but no internet. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. Pepco has pictures on its website that can help you identify the power-system components. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? I can't go anywhere else to work for obvious reasons. Some utility companies mark or paint their lines. @Ask_Spectrum we are trying to watch the congressional hearing!!! Thank you for visiting and posting on our Forum. Having problems? Just select Xfinity support and you will be able to speak with the next available specialist. Williams charges $95 an hour. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? I have a problem with Spectrum This **** goes out MULTIPLE TIMES a day! @Ask_Spectrum outage again in Brooklyn. Say "No account." Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. The best answers are voted up and rise to the top, Not the answer you're looking for? Very reliable. We have called and spoke to multiple, nice service reps. STOP WITH THE EMERGENCY ALERT SYSTEM!! From there, click the 'New Message' icon. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. An underground cable line normally brings Xfinity services to your home. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Cable lines have pulled a chunk of facia off the building and are now laying across several yards! Aug 20, 2012 at 18:50. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? @GetSpectrum The WORLD has a pandemic and you raise rates? The cable goes from the pole in my backyard to my neighbor's house. Having problems? Typically there is contact information on the pole itself referencing who "owns" the pole. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. What happens when the person who buys your house calls for a locate? No one has been out to my property to address the downed exposed lines. Learn more about Stack Overflow the company, and our products. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. I have escalated your issue to the Comcast Team available to these forums. Tips? For more information, please see our Terrible service I want a credit for the downtime and the poor service. They say the cable will be buried later in the week. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. On whose turn does the fright from a terror dive end? @Ask_Spectrum outage again in Brooklyn. Realtime status of outages and problems with service providers. The question will be if enough slack is in the line to even move it a few feet away from the tree. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Plot a one variable function with different values for parameters? Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Williams suspects the cable is Comcasts because the cable is above ground. Zip 90004. Shortly thereafter, that video went viral at more than 2 million views. In the last three months, how would you rate Spectrum? The "Xfinity Support" graphic replaces the "To:" line. Your dispatch is the problem, undersized and a separate dept. At the moment, we haven't detected any problems at Spectrum. Latest outage, problems and issue reports in social media. Below is a sample of our national line up. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. -HB, I understand the frustration that issues on the account can cause. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. @ChrisCudmore, they would then mark the new location. @GetSpectrum Your letting me down! Thank You. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. Useful comments include a description of the problem, city and postal code. Then, to let us know why you're calling, say Line is down.. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Need for water pressure regulator when increasing supply line. Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Cookie Notice Ensure you are first signed in, then you will see an icon at the top right of your page. Click "Send a private message" and private message me. Is it in the street, your yard, etc.? You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Great news. Type your message in the text area that appears at the bottom of the window and hit enter to send.
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