Lucky you they have taken 20 years to not fix mine, it might work for a week then it goes again. As CIO for BT, the once nationalised telecoms provider, Clive Selley has one of the biggest information leadership gigs in UK telecoms. British Telecommunications PLC Its purview includes deployment of BT's broadband access network infrastructure. Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for their EIN number). Include all the basic details, and include the date when you first had problems and reported your fault to BT Openreach. Televising Premier League football was a key part of that strategy. Sadly, the honours list has never been particularly big on detail. Maintenance of BT Buildings and property email elc@bt.com, OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) handled my complaint and I was treated with the greatest of respect and efficiency. {{ userNotificationState.getAlertCount('bell') }}. Clive Selley will vacate his role as head of BT's Technology, Service and Operations (TSO) team to take over as CEO of Openreach. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. // ]]>. Trees and bushes were untidy at the local telephone exchange and she needed them cut back. What other private company started out with a similar nationwide infrastructure? High Level BT complaints phone number 0800 3289393, Louise McLean WebBT's Chief Executive, Director is Philip Jansen. While Clive Selley focus on fibre is good, this is nothing special, its just another utiltiy that a telecom company like BT should have provided anyway, ages ago, all it does now is a late catchup. Now we have the ability to move from networks that tell you when they are broken and then you dispatch engineers to them to networks that tell you how they are performing and from that we can figure out from the signature when they are likely to fail in the future. Thank you, Simon, Geoff, Just to say thanks for your information. Pointless just saying it, Mr Openreach engineer. High Level BT complaints phone number 0800 3289393, The board of directors names can be found here Our board, The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com, At 9am this morning i had a personal reply from Current CEO Gavin Patterson Chief executive BT Retail gavin.e.patterson@bt.com Web: Openreach.co.uk You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. So too are other, smaller operators such as Goldman Sachs-backed CityFibre, Hyperoptic and Gigaclear. Openreach, which celebrates its 10th anniversary this year, is BT's local access network business. Everyone has been conned and you lot lap it up. In his current position, the 54-year-old Selley is responsible for the group that oversees BT's core network and IT systems, as well as R&D. I decided to go to the very top and emailed Gavin Patterson, not expecting much frankly. Michael.Rake@bt.com, Head of Openreach PO Box 730 Openreach Limited is a wholly owned subsidiary of BT Group. Idiots. Given that BT is one of the worlds largest network providers and reported a profit for the last financial year of more than 2bn, cyber security is, as for many of Selleys peers, top of the agenda. Also I dont think youve actually read the story? The customers, as there is more than one, dont know as no information other than broken promises has been given. Try working down a man mole all night long, with water pump and noisy generator thrashing away. Durham Openreach (which Clive heads up) kept on going throughout the pandemic in truly tough times. Big data visualisation will become important because to my mind the biggest issue is not the processing of big data, but its consumption by real humans. Please note I try and keep this list up to date so if you find anything that needs amending or adding please get in touch! Not sure how a nice award for a single person whos a millionaire and has probably never been down a manhole in their life reflects on the engineers who do? google_ad_client = "ca-pub-5918297521031863"; British Telecommunications PLC, The board of directors names can be found here Our board, The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com. Take IDCs ERP Modernization Maturity Assessment to benchmark your organizations progress against your peers. If you have any questions any suggestions try this Head office address for fast response. Phone: 0845 050 1614 Ive compiled an unnoficial list of Openreach Complaints numbers from the internet, including email and postal addresses. Were not going to let rural UK fallbehind.. (business & personal). Looking for a particular Openreach employee's phone or email? I'll leave it up for the extra info in it. In South Korea, the figure is 99pc and Japan 97pc. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Is it possible, I suggest, the proposals rushed out in mid November to spice up Labours doomed manifesto, were written up on the back of a cigarette packet? Meanwhile, government figures show that 7.1pc of Britains 32 million homes now have full fibre coverage meaning a fibre optic connection that runs all the way to their home (so-called fibre to the premise, or FTTP) and delivers speeds of 1 gigabits per second. As CIO for BT, the once nationalised telecoms provider, Clive Selley has one of the biggest information leadership gigs in UK telecoms. Will have to wait at least another week for a fix. Here's the email address of Clive Selley. WebWe use cookies to bring you a great browsing experience - and to find ways to make it even better. BTs highly profitable Openreach division has served as a lightning rod for criticism of its parent, over shoddy service and monopolistic behaviour. I havent verified these, but if you are trying to complain to BT, and have been drained of all energy stuck in endless loops and call centre switchboards, you might be just desperate enough to try! Under Mr Selleys leadership, Openreach is building a new, more reliable and future-proof full fibre broadband network, with an ambition to reach 10 million premises by the mid-2020s and ultimately the majority of the UK. As CEO of Openreach Limited, Clive Selley is responsible for leading the UKs largest digital infrastructure company, and supporting more than 680 Communications Providers to connect their 30 million customers throughout the country. Technologists must adopt a commercial mindset. Share The most constantly updated executive We have copious amounts of data on our people, customers, networks, services and platforms, he says of the areas he sees as under threat. The job of Openreach in its current governance arrangement or any other really isnt going to change. BT Openreach What a great place to work! Bigger does not mean faster. OR did nothing new or more under the so called pandemic. When we won the rights [to televise 38 Premiership matches a season] in July 2012 it gave us exactly one year and one month until our launch at the start of the 2013/14 football season, which was really great as a team project. We need to give as big a coverage map of decent broadband as possible and we need to make the technology switch from metal to glass networks. Openreach headquarters executive team Meet the Selley will step in for Joe Garner, who has decided to leave to become CEO of Nationwide Building Society, a British mutual financial institution. They have no legacy copper network to maintain and are almost exclusively building in competitive urban areas using Openreach poles and ducts without the ongoing maintenance costs for these. Copyright 2023 IDG Communications, Inc. BThas suffered from complaints about its customer service. Email: hlcopenreach@openreach.co.uk Required fields are marked *. High Level Complaints Amanda Newstead DSO & HLC Front Office Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk A CBE for doing less in a pandemic than previous years. How do you think I managed to acquire his email address? London EC1A 7AJ Get contact details including emails and phone numbers put in place a platform where they can bring drugs to market just as quickly as possible. Im passionate about the idea of everything being connected in the internet of things. We can keep this ramp coming basically.. 25+ search types; Win/Lin/Mac SDK; hundreds of reviews; full evaluations. This has led to investment into gateways to increase and improve customer transactions online and the creation of collaboration portals for business customers. Webclive.selley@openreach.co.uk. dtSearch - INSTANTLY SEARCH TERABYTES of files, emails, databases, web data. This is how life was back then. However if you are raising complaints BT and you find a better way of contacting them, please drop me a line and I will amend this BT Openreach Complaints page. The honours system is technically designed to recognise people who have made achievements in public life and or committed themselves to serving and benefiting Britain, such as by helping to make the lives of other people or communities better. Although demand for healthcare is growing, the pressures on the cost of providing it, as Selley points out, are also increasing. // , Another customer Gill I spoke to had an enquiry relating to BT Building Maintenance. Clive Selley, Openreach CEO, said: Openreach is leading the charge on the transition to electric vehicles. We are now investing in MOOCs [massive open online courses], so Im very pleased that my people can access course material from MIT, Stanford and world-leading universities and I think continued learning is hugely important.. Talking of games, BT has in the past 12 months become the title contender against BSkyB in the competition to win sports viewers lucrative subscription revenues. Not just for Clive Selley at Openreach but for CEO's and other senior people at other organisations. The comments on here are laughable. My hunch is once a mod wakes up they will delete the offending case worker address as although I am sure it is not malicious, it is against the forum rules. Weve put a lot of effort into researching and developing a big data analytics tool that majors on visualisation so we have the ability to look across the large BT network estate for intrusion or anomalies in terms of traffic patterns, which might give us a clue to where we are being attacked.. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome. So finding you was the key to a successful process of getting years of problems fixed finally. However if you are dealing with BT Complaints and you find a better way of contacting them, please drop me a line and I will amend this page. Is this one of those awards for which the government decides who gets them? Please review our, You need to be a subscriber to join the conversation. Pretty soon I had the regional manager of Openreach calling round and as of yesterday, a whole bunch of problems had been identified and (mostly) repaired. In this case, Clive Selley was awarded a Commander of the Order of the British Empire (CBE) honour for services to Telecommunications during Covid-19. Two of Openreachs engineers picked up honours for a similar reason last year. Because here, we have provided a list of Openreach technical support numbers. to Clive Selley. To receive updates on news and events please sign up here: We give innovators and regulators a forum in which to explore, debate and agree the best policies and regulatory frameworks for widest societal benefit. I expect others to help.. Three months with no reason is unforgivable. I have been asked by many people fed up with poor service for an alternative BT Complaints Number, so I decided to scour the internet. We will build the superior full fibre network for the UK.. Speaking publicly for the first time about the nationalisation threat, Selley a BT veteran who joined as an electrical engineer and will next year clock up four decades at the company can barely conceal his bewilderment over Labours plan, which flew in the face of assurances he had personally received from the party a few weeks earlier. WebContact us +44 (0)20 8772 4824; enquiries@iicom.org; Follow Us. Note: Please send any important correspondence or suggestion to the above mentioned corporate office of Openreach UK. Recently smartphones with BT apps have enabled them to interact with the back-end systems, our databases or act as the mechanism for testing our services, Selley says of the business process changes his team have been working on. The review is expected to include consideration of whether Openreach should operate more independently of BT against a backdrop of complaints of poor service from service providers who lease access to BT's local infrastructure. How about answering the question: For what services to Telecommunications during Covid-19 exactly was Clive Selley rewarded? Customer Service Director Virgins network isnt full fibre. Suddenly, previously difficult issues are solved with the minimum of effort. There are plenty of other FTTP CPs out there! I suggest you write a letter in Microsoft Word. How do I defend against that? We use cookies to bring you a great browsing experience - and to find ways to make it even better. WebThe CEO of network access provider Openreach ( BT ), Clive Selley, is one of only two people in the UK telecommunications sector this year to be awarded with one of the You should edit out. APPLY TO ATTEND (IN PERSON) We were delighted to have hosted this event at COP26. DH98 1BT, You could write to BT Head Office, Talk to Ofcom The key question now that OR have committed to cover such a big % commercially, thanks to the tax breaks, is how to get to the last uneconomic bits. You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. The customers are the 665+ communications providers who sell phone and broadband services to these households and businesses. They put in circuits quickly to enable the Nightingale hospitals and deployed circuits to the adhoc testing sites around the county. You may also check: Anglian Windows head office uk contact number and email support. google_ad_slot = "5824045834"; The capture and analysis of data within the network is not only used to execute a strategy of prevention being better than cure for the networks health, but also for the ever increasing threat of cyber-attacks that CIOs are fighting. Sorry about that. --------------------------------------------------------------, The people who dont fit, get the only fun they get, https://phonebt.com/openreach-complaints/. Putin would be proud of it. And 200,000 watched the first televised Manchester United match on our channel on an iPad or Android device.. We also use them to offer content that's personalised and relevant to you. WebOpenreach's Chief Executive Officer is Clive Selley. The trouble is I do not know the current address to use to fire off my email. He adds that data analytics and the internet of things are two key areas of research in his operation. has told this title recently, the pharma sector is under considerable pressure as drug patents expire and the global demand for healthcare increases. Meet the team providing strong leadership to Openreach headquarters. With all these new players, Britains broadband landscape is certainly more crowded than it was and Ofcom reforms designed to boost competition mean Openreach no longer has the iron grip on the market it once did. Or perhaps email The Chairman Philip Jansen New: March Intermedia now available see more. DSO & HLC Front Office Its good to have competition, so I say bring it on. Its quicker and cheaper., Thats why this week Openreach will name more than 200 UK towns and villages including Aberdare in south Wales and Saxmundham in Suffolk which will receive full fibre connections over the next year. Up to 5 To receive updates on news and events please sign up here: Sign Up. Trees and bushes were untidy at the local telephone exchange and she needed them cut back. @TheFacts: Other companies werent handed over a taxpayer-funded nationwide infrastructure GPO, rather they had to start from scratch. 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See the full BT PLC BT has announced that Clive Selley will move this quarter from his current position as CEO of BT Technology, Service and Operations (BT TSO) and group chief information officer to CEO of BT's Openreach business unit. Clive is 54 years old and married with two children. Here's the email address of Clive Selley. He has been with the company since 1981 all his working life and is the best example of commitment working both ways. If you complaint is still ongoing you should Read this :- Ofcom How to complain and if youve done everything there contact them Office of the Telecommunications Ombudsman Contact Us, Otelos contact details are as follows: Other executives include Mike McTighe, Chairman; Matt Davies, Chief Finance Officer and 14 others. He is confident that fibre will be a game changer for BT and its customers. [CDATA[ Today we are predicting when parts of the network will fail, rather than merely understanding after the event why the network failed, he continues. free lookups / month. I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. I have found a number of BT Contact Numbers, BT Complaints numbers and email addresses. Email: hlcopenreach@openreach.co.uk Already registered? While Openreach now has its own board, it remains part of the BT group and Selley reports directly to Philip Jansen, BT chief executive. For starters, all of Selleys spending plans are conditional on BT signing them off later this year at the expense of shareholders, who might prefer a juicydividend.
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